![]() Escalate concerns to relevant individuals across the Customer Support team and beyond.Gather product feedback and customer insights in order to constantly improve the customer experience.Answer customer inquiries and requests through email, phone, and chat support in a timely manner - with a focus on chat support.Hours for this role will be Monday - Friday 9-6 PM CST. We’re looking for a highly motivated person with excellent communication skills who can deliver world-class experiences for our customers.Īpplicants should be based remotely in the Austin or Dallas metro area. We are made of passionate problem solvers and customer advocates driving customer happiness and product engagement through technical troubleshooting and education. The Customer Support team aims at consistently providing outstanding support experiences to all our customers and partners, turning them into long-term brand advocates. Let’s talk.Ĭustomer Care is the heart of Aircall. Whatever your background, wherever you’re from – we want you to join the conversation. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued. Aircall is a place where voices are valued.īacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.Ĭonversation is a cornerstone of our culture.
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